Terms & Conditions
DELIVERY WITHIN MAINLAND UK
All orders will be dispatched via a recorded delivery service, same day usually or latest within 48 hours, unless otherwise agreed with the customer. This date is calculated from the receipt of order from authorized accounts or from the receipt of full payment from non-account customers. Our prices exclude delivery charges and VAT unless stated within the product description.
DELIVERY CHARGES WITHIN MAINLAND UK
Free delivery over £150
Standard parcel carriage £7.95
Standard pallet carriage £45.00
Extra delivery charges due to circumstances outside our control will be notified to the customer before dispatch
DELIVERY OUTSIDE MAINLAND UK
Delivery arrangements and charges will be agreed with the customer before dispatch of goods.
Dan Packaging do not have a trade counter, we deliver your order to your door throughout the UK. It is not possible for you to collect your order directly from our warehouse or suppliers. We aim to make all our deliveries within 1-5 working days, if items are not in stock with ourselves or from within our buying group and delivery times are expected to be longer than 14 days then a full refund will be offered
WEB SITE ORDER CANCELLATION
To check if it is still possible to cancel your order, please contact sales.
RETURN OF WEB SITE PURCHASES
If, for any reason, you are unhappy with a purchase made through our web site, you may return it in its original unused condition within 30 days for a full refund. If the returned item is found to be damaged or requires re-boxing then a rectification/re-boxing charge will be deducted from any refund. Please notify sales before returning the item. There will be a re-stock charge of 15% on items that are not faulty including substitute items supplied with your consent. No returns will be accepted unless a returns notice has been issued by us.
DAMAGED OR ITEMS LOST IN TRANSIT
If you take delivery of a package and you find that the contents have been damaged in transit or is short delivered, you must notify sales within 2 working days of receipt. Return damaged item(s) to us within 15 calendar days for a refund or exchange. Please notify sales of the damage before returning the item. Notification of non-delivery is required within 14 days of invoice date. No returns will be accepted unless a returns notice has been issued by us.
RETURN OF ITEMS FOUND TO BE FAULTY
If an item is found to be faulty, either on receipt or within its warranty period, you may return it for rectification (or, at our discretion, replacement). Please notify sales before returning the item.
All products have a 12 month return to base warranty against faulty manufacture unless otherwise stated on the product information or agreed at time of purchase.
Vat Registration Number:175 3168 96 Company Number:8752665
Registered Office: Commerce House,658B Chatsworth Road, Chesterfield, Derbyshire, S40 3JZ